Registering for membership

When you’re offered a membership at PG Pool we’ll contact you by email. These are the instructions to set up your account and pay for your registration.

  1. Log in to your PG Pool account: https://pgpool.org/membership/manage-account/
  2. The Account page is where you add the people who will be on your membership and update your account information. The “Account Requirements” section shows missing information that needs to be changed. Those items are covered below.
  3. “Account Summary” section
    Use “Edit Account Details” to enter your address.

    Use “Change Password” if you used the initial password to login and need to set a new password. Passwords must be at least 8 characters long and contain a special character.

  4. “Members” section
    One member entry is already created. Click on “Edit” to add needed information and upload a photo.

    Upload a photo with the pencil icon.

    Then use the arrow icon to add a photo. The photo will be used when you check in at the front desk of the pool, so please choose an image that is recognizably you.

    Add the other required information:
    – Gender (“Other / prefer not to say” is fine with us!)
    – Birthdate (Used for billing)
    – This primary account requires an email address, but other people you add to your membership don’t require this.

    Add others to you membership with the “Add Member” option.

    Upload a photo and add the required information:
    – Name
    – Account Type: choose the only option “New addition- to be set by pool admin”
    – Gender (“Other / prefer not to say” is fine with us!)
    – Birthdate (used for billing)
    The other fields (email, phone numbers) are optional. If an email is added, that address will receive membership newsletters from the pool.

  5. “Emergency contact” (optional)

    Add Emergency Contact information if you wish, it’s not required for registration.

The “Account Requirements” section should now be clear, but if still shows an item, try refreshing the page and if there are still items shown, review the sections above to ensure you’ve completed all items.

When you’ve added everyone, you’re now you’re ready to proceed to payment!

Go to the registration page by clicking on the “Pay now” link:

Or, go to the menus in the top-left and choose Payments>Make a payment

On mobile devices, this menu looks like:

Full-sesaon membership offers

  1. Choose if you will be renewing your membership or placing it on hold for the season.
    Options to register or put membership on hold
  2. If you have chosen to renew, a list of members will appear. Check the boxes next to the members.
    Choose which people to register. Only choose up to two child at the child rate.
    If you’re registering more than two children, only choose two here to pay the maximum child fee of $160.
  3. If you’re registering more than two children (2-20), also choose the option to have your additional children added to your membership by a site admin.
  4. Proceed to checkout by clicking the “Debit or Credit” option and choosing “Next”
    Enter payment information
  5. On the next screen enter your credit card information.
  6. Complete your order with the “Submit” button.
    Submit button on payment page.
  7. You will receive an email with a copy of your invoice. Check your spam folder if you don’t receive it within a few minutes.

End-of-Season membership offers

  1. Check the box for the “End of Season Registration,” then you’ll see a list of all the people you’ve added to your membership. Check the boxes next to the people to register. If you’re registering more than two children, only choose two here to pay the maximum child fee of $120.

    The screenshot does not show current membership rates, please see our pricing page for the current rates.
  2. If you’re registering more than two children (2-20), also choose the option to have your additional children added to your membership by a site admin.
  3. Proceed to checkout by clicking the “Debit or Credit” option and choosing “Next”
    Enter payment information
  4. On the next screen enter your credit card information.
  5. Complete your order with the “Submit Order” button.
    Submit button on payment page.
  6. You will receive an email with a copy of your invoice. Check your spam folder if you don’t receive it within a few minutes.
  1. Log into your PG Pool account. If you need to setup a password, see the instructions here.
  2. On your account page go to “Make a Payment” in the “Payments” menu.
  3. On the payments screen there is the option to register as a morning lap swimmer.
  4. Proceed to checkout by clicking the “Debit or Credit” option and choosing “Next”
    Choose credit or debit before registering.
  5. On the next screen enter your credit card information and complete your order with the “Submit Order” button.
    Submit button on payment page.
  6. You will receive an email with a copy of your invoice. Check your spam folder if you don’t receive it within a few minutes.

Members only pay the child rate for the first two dependent children ages 2-20. Any additional children are included at no extra cost. Because the registration system cannot apply this automatically, you’ll need to take two quick steps to avoid being overcharged and to ensure all children are marked as active members.

  1. During registration, choose only two children in the 2–20 age range. The system will charge the standard child fee for these two. If you select more than two children at the $80 rate, the system will charge you for each one.
    The screenshot does not show current membership rates, please see our pricing page
  2. Check the box labeled “Additional children (ages 2–20).” This alerts a site administrator to update your membership on the backend. They will mark the remaining children on your account as mark at no cost.

The addition of baby sitters and house guests will open mid-May. Please return to this page then for more information on that process.

If your card number was formatted correctly and there are no errors in the number you entered, DO NOT RESUBMIT.

Although the payment did not complete and you have not registered, there may be a pending charge placed on your card. If so, it will stay there for several days and then eventually go away without you being charged. These holds will take away from your available credit or if you’re using a debit card, put a hold on the funds in your checking account! Submitting multiple times will result in a new pending charge each time. Please contact us so we can look into the message to help determine the cause.

Common causes if the card number was entered correctly in the required format are:

  • Zip code and address don’t match what’s on the card billing info (if either one matches, it will go through, if both don’t match, it fails).
  • Incorrect expiration date or CVV code entered.
  • As well as other reasons that your card may be declined.

This can be caused by two issues:

  1. Make sure to click the “Credit or Debit” button before proceeding to the payment page.
    Choose credit or debit before registering.
  2. When registering, make sure you’ve selected at least one member to register.
    Choose at least one member to register

Other Topics

There is one person on the membership designated as the Billing Contact.

Special things about the Billing Contact:

  • The system requires that they must register be including on the membership renewal. If they’re not registering, change the Billing Contact before renewing.
  • They can’t be deleted from a membership. To delete them, first change the Billing Contact to someone else on the membership.
  • They must have an email associated with their member entry.

To change the Billing Contact:

  • Click on the “Edit” button in the Account area.
  • Choose a new Billing Contact name from the dropdown.

Our registration system company has a requirement that emails (and usernames) not be repeated in any account in any pool using their system. For example, if you’re signed up on the waitlist of another pool using this registration system, you can’t use the same email address for PG Pool.

We have encouraged the hosting company to make the necessary system changes so the same email can be used at different pools.

Tip: if you have gmail account, one workaround is to create a unique email by adding dots to your gmail account name. Gmail ignores these dots, so you’ll receive our messages into your account. E.g. both johnsmith@gmail.com and john.smith@gmail.com get delivered to the same address.
See here for more information from Google.