Registration System Help

Registering for membership

When you’re offered a membership at PG Pool we’ll contact you by email. These are the instructions to set up your account and pay for your registration.

  1. Log in to your PG Pool account: https://pgpool.org/membership/manage-account/
  2. The Account page is where you add the people who will be on your membership and update your account information. The “Account Requirements” section shows missing information that needs to be changed. Those items are covered below.
  3. “Account Summary” section
    Use “Edit Account Details” to enter your address.


    Use “Change Password” if you used the initial password to login and need to set a new password. Passwords must be at least 8 characters long and contain a special character.

  4. “Members” section
    One member entry is already created. Click on “Edit” to add needed information and upload a photo.

    Upload a photo with the pencil icon.

    Then use the arrow icon to add a photo. The photo will be used when you check in at the front desk of the pool, so please choose an image that is recognizably you.

    Add the other required information:
    – Gender (“Other / prefer not to say” is fine with us!)
    – Birthdate (Used for billing)
    – This primary account requires an email address, but other people you add to your membership don’t require this.

    Add others to you membership with the “Add Member” option.

    Upload a photo and add the required information:
    – Name
    – Account Type: choose the only option “New addition- to be set by pool admin”
    – Gender (“Other / prefer not to say” is fine with us!)
    – Birthdate (used for billing)
    The other fields (email, phone numbers) are optional. If an email is added, that address will receive membership newsletters from the pool.

  5. “Emergency contact” (optional)

    Add Emergency Contact information if you wish, it’s not required for registration.

The “Account Requirements” section should now be clear, but if still shows an item, try refreshing the page and if there are still items shown, review the sections above to ensure you’ve completed all items.

When you’ve added everyone, you’re now you’re ready to proceed to payment!

Go to the registration page by clicking on the “Pay now” link:

Or, go to the menus in the top-left and choose Payments>Make a payment

On mobile devices, this menu looks like:

  1. Choose if you will be renewing your membership or placing it on hold for the season.
  2. If you have chosen to renew, a list of members will appear. Check the boxes next to the members.
    If you’re registering more than two children, only choose two here to pay the maximum child fee of $140.
  3. If you’re registering more than two children (2-20), also choose the option to have your additional children added to your membership by a site admin.
  4. Proceed to checkout by clicking the “Debit or Credit” option and choosing “Next”

    Enter payment information

    1. On the next screen enter your credit card information.

      The credit card must be entered without spaces and dashes.
      The expiration date must be entered as MM-YYYY (e.g. 01-2024).
      If you don’t follow this formatting you will get peculiar errors from the site like:
    2. Complete your order with the “Submit Order” button.
    3. You will receive an email with a copy of your invoice. Check your spam folder if you don’t receive it within a few minutes.

Our membership fees are structured that only for the first two dependent children (2-20 years old) have a fee, with additional children added for no added cost. The registration system cannot automatically handle this fee structure, so you will need to take a two actions to make sure you are not overcharged and all your children will be marked as active members.

  1. During the renewal process only choose to register two of your 2-20 year olds. This will give the maximum child fee of $140. If you choose more than two children with a $70 fee, you will be overcharged.
  2. Choose the option to have your other children added for no cost. This will notify a site admin to modify your membership and mark your additional children as paid.

The addition of baby sitters and house guests will open mid-May. Please return to this page then for more information on that process.

  1. Log into your PG Pool account. If you need to setup a password, see the instructions here.
  2. On your account page go to “Make a Payment” in the “Payments” menu.
  3. On the payments screen there is the option to register as a morning lap swimmer.
  4. Proceed to checkout by clicking the “Debit or Credit” option and choosing “Next”
  5. On the next screen enter your credit card information and complete your order with the “Submit Order” button.
  6. You will receive an email with a copy of your invoice. Check your spam folder if you don’t receive it within a few minutes.

Troubleshooting payment issues

This was an error authorizing your card. DO NOT RESUBMIT.

Although the payment did not complete and you have not registered, there was a pending charge placed on your card. It will stay there for several days and then eventually go away without you being charged. Submitting multiple times will result in a new pending charge each time. Please contact us so we can look into the message to help determine the cause.

Common causes:

  • Zip code and address don’t match what’s on the card billing info (if either one matches, it will go through, if both don’t match, it fails).
  • Incorrect expiration date or CVV code entered.
  • As well as other reasons that your card may be declined.


This is one of the messages you can get if there was a formatting issue with the credit card information entered.
Common issues:

  • Expiration date not formatted like: 01-2023
  • Credit card missing digits

Check your entry and try submitting again. Your card has not been authorized and there should not be a pending charge from this attempt.

There was a formatting error in your entry such as:

  • Incorrect card number formatting, e.g. adding spaces or dashes. The card number should be a continuous set of numbers.
  • Incorrect number of CVV digits entered

Check your entry and try submitting again. Your card has not been authorized and there should not be a pending charge from this attempt.

Make sure to click the “Credit or Debit” button before proceeding to the payment page.

Logging in for the first time

  1. Click on the Login link at the top right of this page.
  2. Click on the “Retrieve username & password” link on the login page
  3. Enter your email address
  4. An email will be sent to you with your username and a link to set your password.
    Please contact registration@pgpool.org if you get a message that your email is not found.
  5. Open the link in the email and enter a new password and press the Submit button
  6. After submitting, if you get a notification that your password was successfully reset, click to return to the login screen.
  7. On the login screen your username should automatically be entered. If it’s not, you can find it in your password reset email. Enter your new password and click Submit.
    Note: Your username may be the email of someone else on your account, that can be changed after logging in. See this FAQ for more information.

We’ve heard reports of people using the password reset link, entering a new password and then the spinning circle that shows the system is processing the change never stops. The spinner should be there for only 5-10 seconds, if it’s there for much longer than that, something’s not working.

Please try re-generating the password reset link and entering your password again. One cause of this problem is if the one-use link has been previously used, but we are looking into other causes.

If that doesn’t work, email us at registration@pgpool.org and we’ll send you a temporary password.

If the steps to reset your password aren’t working for you, please email registration@pgpool.org and we’ll send you a temporary password and your username so you can access your account.

When you choose to reset your password, you should receive the email with the reset link within a minute or two. If you don’t receive it, check your spam folder and if it’s not there, send us an email a registration@pgpool.org and we’ll send you a temporary password.

About the move to pgpool.org (2022 season)

  • In 2022 we moved from the pgpoolmembers.org website to this site, www.pgpool.org.
  • Pool administrative email accounts now use @pgpool.org instead of @pgpoolmembers.org. (e.g. treasurer@pgpool.org)
  • The age used to determine a member’s age category is now based on registration date rather than first day of the season. We hope to return to start of season if that feature becomes available in the registration system.
  • The new system cannot automatically handle that you are only charged for the first two children (ages 2-20) on a membership. There are special steps for registering more than two kids so you are not overcharged.
  • There is a single account per membership. In the old system, multiple people on a membership could have user names and passwords.

Yes, the waitlist was moved to the new system. Information about the waitlist including a recent listing of it is available here.

Yes, we were able to import the previous member numbers from the old system. In the new system we’ve called them “PG Pool ID#” and they’re sometimes called “Legacy Account #” in the system.

A new membership number was also setup in the new system, but we don’t have plans to use those. The new numbers have five digits and start with “8”.

There is one person on the membership designated as the Billing Contact.

Special things about the Billing Contact:

  • The system requires that they must register be including on the membership renewal. If they’re not registering, change the Billing Contact before renewing.
  • They can’t be deleted from a membership. To delete them, first change the Billing Contact to someone else on the membership.
  • They must have an email associated with their member entry.

To change the Billing Contact:

  • Click on the “Edit” button in the Account area.
  • Choose a new Billing Contact name from the dropdown.

When we imported records into the new system we typically set the username to the email of the person we set as the Billing Contact on your account. You’re welcome to change your username to something else, it does not need to be an email address.

Note that if an email address is used as a username, it won’t be automatically added to our mailing list. Only email addresses listed in each member entry are added to the mailing list.

To change your username, click the Edit button in the Account area. Enter a new username in the “Username” box.

Our registration system company has a requirement that emails (and usernames) not be repeated in any account in any pool using their system. For example, if you’re signed up on the waitlist of another pool using this registration system, you can’t use the same email address for PG Pool.

We have encouraged the hosting company to make the necessary system changes so the same email can be used at different pools.

Tip: if you have gmail account, one workaround is to create a unique email by adding dots to your gmail account name. Gmail ignores these dots, so you’ll receive our messages into your account. E.g. both johnsmith@gmail.com and john.smith@gmail.com get delivered to the same address.
See here for more information from Google.

Have a Question?

Do you have a question? Contact us and we’ll be happy to answer any questions you have.

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